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What These Terms Cover for You

These terms set out the rules that apply when you open an account with mata778 and access the lobby — including how deposits via DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

Account eligibilityDeposit & withdrawal rulesDANA, OVO, GoPay scopeLobby access conditionsPolicy updates
mata778 What These Terms Cover for You
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security is handled through encrypted login sessions and OTP verification on each new device. We do not store your DANA, OVO, or GoPay credentials — payments are processed via the respective wallet apps, and only transaction confirmations reach our system. If you want to request a copy of your account data or ask us to delete it, contact support with your registered account details and we'll process the request in line with applicable data rules.

Data Retention

We retain your account and transaction records for as long as required by applicable regulations. You can request a summary of your stored data through support at any time.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to improve lobby navigation. You can adjust cookie preferences from your browser settings.

Account Security

Each login from a new device triggers an OTP sent to your registered number. If you notice unrecognised access, contact support immediately to lock your account.

Data Requests

To update, export, or remove your personal data, submit a request through live chat or email. We confirm receipt within 24 hours and complete eligible requests per local law.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you need to raise a concern about your account — including a payment dispute or a request to review your account status — our support team can help. You can reach us through live chat, email, or our help line. We aim to respond to terms-related queries within one business day.

Live Chat Open the chat widget from any page in the lobby. Describe your terms or account query and a support agent will pick it up directly.
Email Support Send a detailed message to our support address for account disputes, withdrawal queries, or formal terms clarifications. Attach any relevant screenshots.
Help Centre Browse our help articles for answers to common terms questions, including account verification steps and wallet payment policies.

Your Questions About These Terms

Common questions from people reviewing these terms before or after opening an account. Each answer reflects how mata778 actually handles the relevant situation.

You agree to use the lobby only where local law permits, provide accurate registration details, and follow the payment and withdrawal rules that apply to your chosen wallet — DANA, OVO, or GoPay.

We can update the terms when our services or applicable rules change. Material changes are communicated to your registered contact before they take effect. Continued lobby access means you accept the update.

Accounts found in breach — including those with false details or misuse of the wallet system — may be suspended while we review the situation. We'll contact you through your registered details before any permanent action.

Contact support via live chat or email with your registered account details. We confirm receipt promptly and process eligible data requests in line with the rules that apply in your region.

The core terms apply to all accounts. Payment-specific rules — like OVO account verification before first withdrawal or GoPay PIN confirmation — apply only where you use that wallet method.

Reach us through live chat or email support. For formal disputes, submit your query in writing with your account reference and a description of the issue. We review all disputes fairly and respond within one business day.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.